Return Policy

Return Policy

We recognize the importance of complete customer satisfaction.

Products may be returned to us for exchange or refund within seven days of purchase, provided all of the following conditions are met:

  • Proof of purchase is presented
  • Returned goods are received in a re-saleable condition
  • Goods are returned to the location they were originally purchased from
  • Please choose carefully, as we cannot accept returns for non-standard merchandise, including damaged or discontinued items sold at reduced prices, made-to-order and non-standard-stock items.
  • Exchanges or refunds will be for the original purchase price of the item only – shipping, handling and insurance costs are non-refundable.

Returned goods will be subject to handling and administration charges as applicable.

Faulty Products

Green Territory stands by the products it sells, and warrants all products for a period of 12 months. We will either repair or replace any items that appear faulty due to manufacturing defect or the like at our discretion, provided the original purchaser has proof of purchase and the claim for alleged damage/defect is within the 12 month period from the original date of sale.

Green territory reserves the right to inspect any claimed defective product to determine its liability under our warranty, and all claims must be accompanied by proof of purchase and details of the alleged defect.